Does TNF offer a 90-day satisfaction guarantee in Canada? Yes. Top Nutrition & Fitness, a Montreal supplement retailer since July 2016, offers a free 30-day return policy on every order — and an optional 90-day satisfaction guarantee at checkout where no return is required for satisfaction claims.

Two ways every Canadian customer is protected

Most Canadian supplement retailers offer 30 to 120 days for returns — and almost all of them require you to ship the product back before any refund is issued. We do things differently. Top Nutrition & Fitness (Montreal, serving Canadian athletes since July 2016) backs every order with a free 30-day return policy. We also partner with Onward to give you an optional satisfaction upgrade — and that's where the experience changes: for satisfaction claims, no return is required at all. You keep the product and get resolved.

How Canadian supplement retailers compare

Verified from each retailer's published return policy as of May 2026. Policies change — always check the current version on each site before assuming.

The honest takeaway: longer return windows look great on paper, but if you have to ship an opened tub of protein back to a warehouse, file a claim, and wait several business days for refund processing, that "120-day return policy" stops being useful. Our default 30-day window covers most real-world situations, and the optional Onward upgrade is built around the no-ship-back, fast-resolution experience.

"What if I just don't like the flavour?"

This is the most common reason customers reach out. Honest answer:

• On default 30-day support: email us at info@topnutritionandfitness.com with your order number and the flavour. We handle it case-by-case — most flavour-dissatisfaction situations end with store credit, a free swap on your next order, or a refund. We've been curating supplements since 2016 and we taste-test everything we carry, so we know when something is genuinely off vs. just not for you.
• On the optional 90-day satisfaction upgrade: file your claim through the Onward portal (link in your shipping confirmation email). For flavour or satisfaction reasons, you do not have to send the product back. You keep the tub, the bar, the powder — and you get resolved within 24 hours. That's the core difference: the Onward tier is built around the no-return experience.

Lost, stolen, or damaged in shipping

Shipping claims are where the tier difference shows up most:

• Default support: we file a claim with the carrier (UPS, GLS, Canada Post, ITS, Canpar, Purolator, or FedEx depending on your region) and wait for their investigation. This can take a few days — sometimes longer for cross-Canada shipments. Once we have an answer, we always end up taking care of the customer, but you may wait while the carrier process plays out.
• With the 90-day Onward upgrade: instant resolution. Onward approves and replaces the order within 24 hours of your claim — no carrier wait, no investigation queue. They handle the carrier side on the back end so you're not stuck in the middle.

Reality check: non-Onward customers are not unprotected. We've shipped thousands of orders across Canada since 2016 — when something goes wrong, our team handles it. The Onward upgrade is for shoppers who want the resolution to happen on the same day rather than after a carrier investigation.

Why we built this differently

Most Canadian supplement stores treat returns as a cost center — they make the policy long enough to look generous, but tight enough to discourage actual use. We treat satisfaction as part of the product. Diana Famintsyna opened TNF in July 2016 as a small Montreal storefront. Almost a decade later we're an authorized retailer for 100+ supplement, snack, and fitness brands shipping across Canada, and the no-fuss return culture is still part of the experience. The Onward partnership adds the option of an even faster, no-return-required resolution path for shoppers who want it.

FAQ

Does TNF offer a 90-day return policy?

Yes, as an optional satisfaction upgrade at checkout. Every TNF order includes a free 30-day return policy by default. At checkout you can opt in to a 90-day satisfaction guarantee through our Onward partnership — that adds three times the coverage window, cash back rewards on top of your TNF points, and a no-return-required path for satisfaction claims. Both options keep our standard customer service.

Do I have to ship back products to get a refund?

It depends on which tier covers your order. On default 30-day TNF support, return shipping is free and most refund situations involve sending the product back — though for opened supplements where return shipping doesn't make sense we often resolve with store credit, a free swap, or a refund without requiring the return. On the optional 90-day satisfaction upgrade, satisfaction claims do not require a return at all — you keep the product and we resolve it within 24 hours.

What's the difference between TNF's default policy and Onward?

The default policy is free for every customer and covers 30 days with full TNF customer service. Onward is an optional upgrade you add at checkout by clicking "Checkout+ Now". It extends coverage to 90 days, removes the return requirement for satisfaction claims, adds cash back rewards that stack with your TNF rewards points, and replaces the carrier-investigation wait with instant 24-hour resolution. Skipping Onward by clicking "Continue without Benefits" still gets you our full standard support.

Can I get a refund on opened protein powder?

Yes. We've been doing this since 2016. On default 30-day support we handle opened-supplement refunds case-by-case — when the issue is taste, sensitivity, mold, or quality defects, we resolve it with store credit, a swap, or a refund. On the optional 90-day satisfaction upgrade, opened-supplement satisfaction claims are guaranteed and no return is required. Either way, we'll take care of you — email us at info@topnutritionandfitness.com with your order number and a brief explanation.

Does Onward cover lost or damaged packages?

Yes. The 90-day Onward upgrade includes full package protection — lost, stolen, damaged, wrong item, missing item, and return-to-sender. Onward approves and replaces within 24 hours of your claim, with no waiting on carrier investigations. Customers on default support are still covered for shipping issues, but resolution involves filing a claim with the carrier (UPS, GLS, Canada Post, ITS, etc.) which can take a few business days.

How does Onward cash back work with TNF rewards?

They stack. Onward cash back is issued as a coupon code 30 days after your order ships and accrues across every order where you click "Checkout+ Now" — the same code balance grows over time. TNF rewards points are a separate program, earned on every purchase regardless of whether you opt in to Onward, and redeemable for additional store discounts. You don't lose one to get the other.

How fast does TNF resolve shipping issues?

On the optional 90-day Onward upgrade, shipping issues are resolved within 24 hours — Onward replaces or refunds without waiting on the carrier. On default 30-day TNF support, we have to file a claim with the carrier (UPS, GLS, Canada Post, ITS, Canpar, Purolator, or FedEx) and wait for their investigation, which typically takes a few business days. We always end up taking care of the customer either way — Onward just removes the carrier-wait step.

Learn more or shop

• Detailed Onward landing page: /pages/onward-guarantee
• Full TNF return policy: /policies/refund-policy
• Browse all supplements in stock: /collections/all
• Buying guides hub: /pages/buying-guides