FREE Return Shipping
To ensure a fair policy for everyone, to be eligible for a return, your item must be in new condition or used for less than 7 days and in the original packaging. If we see that you have used the item for longer than 7 days, it will not be accepted. If you have used the product, please let us know in your e-mail. We may ask for a picture but it's just to check that you didn't finish the product :)
All items in the clearance section are FINAL SALE. Please note these items are either expired or short-dated, all the expiry dates are listed in the products' descriptions.
If you are approved, we will e-mail you with a discount code that you will be able to use as a store credit.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial credits are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- If you receive a damaged product, we will assist you in receiving a replacement as quickly as possible, at no cost to you.
- Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it. Please then notify us by e-mail so that we can get your replacement package out to you as soon as possible!
- If there is minor damage to the packaging, indicate as such when you sign for the shipment.
- In the unlikely event that you find the product to be damaged upon opening it, you must notify us by e-mail with a picture of the damaged product(s) within 3 days of receipt.
Please do not discard the damaged item(s) and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, we will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging.
Replacements are subject to availability, but please rest assured we will try to ship your replacement items as soon as possible, and we will update you thoroughly on the process by e-mail. In the event of the product being unavailable, we will simply send you a credit that you will be able to use at our store!