Refund Policy

Return Policy Overview

Our policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we can’t process a return.

To ensure fairness for everyone, all returns, credits, and replacements are subject to the conditions outlined below.

Refund Method

All approved refunds are issued as store credit only.
We do not issue refunds back to the original payment method, including for unopened products, approved returns, damaged items, or adverse reactions.

---

Free Return Shipping

(Defective, Incorrect, or Adverse Reaction Cases Only)

Free return shipping is provided only in the following cases:

• the wrong item was shipped, or

• the product arrived damaged or defective, or

• a customer experiences an adverse reaction to a supplement (not food under $20), even if the product has been opened.

All ingredients are clearly listed in each product description. If you have allergies, sensitivities, or are unsure whether a product is suitable for you, we strongly encourage you to contact us before purchasing, and we’ll be happy to help.

ALL claims:

• must be reported within 48 hours of delivery, and

• are reviewed on a case-by-case basis

• require clear photos of the product, packing slip and packaging

Abuse of this policy may result in the claim being denied.

---

Returns Due to Change of Mind

For returns not related to an error on our part, a defect, or an adverse reaction, customers may:

• be required to provide their own return shipping label, and/or

• incur a restocking fee, deducted from the issued store credit.

Restocking fees help cover processing, handling, and quality control costs.

---

Return Eligibility Conditions

To be eligible for a return:

• the item must be in new condition or used for less than 7 days

• the item must be in its original packaging

Items used for more than 7 days are not eligible for return.

If you have used a product, please clearly state this in your e-mail. We may request photos to confirm the product has not been finished.

---

❌ No Returns on Used Accessories

Used accessories are not eligible for return under any circumstances.

---

Final Sale & Clearance Items

All items in the Clearance section are FINAL SALE.

These products may be:

• short-dated, or

• past their best-before date, which is always clearly disclosed in the product description.

By purchasing a clearance item, you acknowledge and accept these conditions.

---

Food & Allergy Disclaimer

• All ingredients are listed on each product page

• If you have allergies or are unsure about a product, please contact us before purchasing

Protein snacks, foods, bars, chips, or nut butters cannot be returned once opened, except in cases of verified safety or quality concerns as outlined below.

---

Weather-Related & Temperature-Sensitive Items

Many of our products, especially protein bars and food items, are sensitive to temperature, humidity, and weather conditions during transit.

Exposure to heat or cold may cause products to melt, harden, soften, or change shape. These changes are cosmetic only and do not affect taste, nutritional value, or safety. In most cases, allowing the product to settle at room temperature will restore its normal texture.

Because weather conditions are outside of our control, we cannot offer refunds, replacements, or store credit for products that have changed shape, texture, or appearance but remain safe to consume.

Refunds, replacements, or credits will only be considered if the product is unsafe to consume, not simply because it melted, hardened, or changed shape.

---

Reporting Weather-Related Issues (48-Hour Requirement)

If you believe a weather-related issue makes a product unsafe, you must:

• e-mail us within 48 hours of delivery

• provide clear photos of:

  • the product(s) their expiry and lot numbers
  • the packing slip
  • inner packaging
  • outer shipping box

🚫 Do not discard the product, packing slip or packaging until the claim is fully resolved.

---

Product Quality, Safety Concerns & Contamination Claims

We take product safety extremely seriously. In rare cases of:

• visible mold

• contamination

• unusual odor

• leakage

• illness after consumption

we will thoroughly review the issue.

🚨 IMPORTANT – DO NOT DISCARD ANYTHING

If you believe anything is wrong with a product, you must NOT discard:

• the product(s) (even if opened or suspected to be unsafe)

• inner packaging

• outer shipping box

• packing slip

Even if mold or contamination is visible, please seal the product in a bag (such as a Ziploc) and retain it until the claim is resolved.

Claims cannot be processed if items or packaging are thrown away.

---

Reporting a Quality or Safety Issue (48-Hour Requirement)

All quality or safety concerns must be reported within 48 hours of delivery.

Your e-mail must include clear photos of:

• the issue (mold, contamination, etc.)

• the expiry / best-before date

• the lot or batch number

• inner packaging

• outer shipping box

If no visible issue is present, photos are still required, including lot and expiry information.

Failure to meet these requirements may result in the claim being denied.

---

Clearance, Short-Dated & Final Sale Items — Canadian Law Notice

Clearance items may be short-dated or past their best-before date, which is always clearly disclosed at the time of purchase.

Under Canadian food labelling regulations (CFIA / Food and Drugs Regulations):

• A best-before date (durable life date) relates to a product’s quality (taste, freshness, texture, and nutritional characteristics), not food safety

• Best-before dates are not safety dates and do not mean a product is unsafe to consume once that date has passed, provided it has been stored properly

• Many foods may legally be sold and consumed after their best-before date if there are no signs of spoilage or contamination

Most of the products we sell — including protein bars, powders, supplements, and shelf-stable foods — are commercially packaged, sealed, and formulated for a long shelf life. These products are designed to remain safe to consume well beyond their best-before date, even though peak freshness or texture may change over time.

Because of this, clearance items may experience normal quality changes, such as:

• dryness

• firmness

• slight staleness

• minor taste or texture variation

These changes are expected, do not indicate a safety issue, and are the reason such products are sold at a discounted price.

✅ Exception

If a clearance or final sale item shows visible mold, contamination, leakage, or another genuine safety issue, we will absolutely review the claim and issue a refund or store credit, provided:

• the issue is reported within 48 hours

• photos (including lot & expiry) are provided

• the product and packaging are retained

---

Price Adjustments & Sales After Purchase

We run promotions and sales from time to time. Prices are subject to change without notice.

If an item goes on sale after your purchase, we cannot offer refunds, price adjustments, or store credit for the difference. This policy ensures fairness to all customers.

---

Return Process & Store Credit

Once your return or claim is received and inspected, we’ll notify you by e-mail of approval or rejection.

If approved:

• refunds are issued as store credit only

• store credit is typically issued immediately

---

Refund & Store Credit Processing Time

• Store credits are usually issued immediately once approved

• Depending on your bank or card issuer, refunds (if applicable) may take up to 7 business days

If you’ve received confirmation and the appropriate time has passed but still don’t see your credit:

• check your junk/spam folder

• then contact info@topnutritionandfitness.com

---

Non-Returnable Items

• Gift Cards

A receipt or proof of purchase is required for all returns.

Please do not send products back to the manufacturer.

---

Partial Store Credits (If Applicable)

Partial store credits may be issued for:

• items not in original condition

• items damaged for reasons not due to our error

• returns subject to restocking or handling fees

---

Gifts

If an item was marked as a gift and shipped directly to you:

• you’ll receive a gift store credit

• please contact us to receive your return instructions

---

Final Reminder

Claims cannot be processed if:

• products, packing slip, and packaging are discarded

• packaging or lot information is missing

• photos are not provided

• issues are reported outside the 48-hour window

These requirements are essential for food safety, supplier traceability, and fair treatment of all customers.