Refund Policy
Yup, returns or damages happen, and it's ok! We want satisfied, happy, and healthy customers, so please check this section out, and shoot us an e-mail :)
FREE Return Shipping
Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately we can’t process your return. If you would like to return an item, whatever the reason may be, return shipping will be free! Simply e-mail us at info@topnutritionandfitness.com within 30 days and we will send you a shipping label by e-mail.
To ensure a fair policy for everyone, to be eligible for a return, your item must be in new condition or used for less than 7 days and in the original packaging. If we see that you have used the item for longer than 7 days, it will not be accepted. If you have used the product, please let us know in your e-mail. We may ask for a picture but it's just to check that you didn't finish the product :)
To ensure a fair policy for everyone, to be eligible for a return, your item must be in new condition or used for less than 7 days and in the original packaging. If we see that you have used the item for longer than 7 days, it will not be accepted. If you have used the product, please let us know in your e-mail. We may ask for a picture but it's just to check that you didn't finish the product :)
*NO RETURNS ON USED ACCESSORIES*
All items in the clearance section are FINAL SALE. Please note these items are either expired or short-dated, all the expiry dates are listed in the products' descriptions.
All items in the clearance section are FINAL SALE. Please note these items are either expired or short-dated, all the expiry dates are listed in the products' descriptions.
Also, all ingredients are listed on the products. If you have any allergies and are unsure of a product, please e-mail us prior to your purchase and we will be glad to help.
No protein snacks, foods, bars, chips, or nut butters will be accepted for return once they have been opened.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, we will e-mail you with a discount code that you will be able to use as a store credit.
If you are approved, we will e-mail you with a discount code that you will be able to use as a store credit.
All refunds are made as a store credit, and you will be able to purchase an item as an exchange using this store credit.
Non-returnable items:
Gift Cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial credits are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial credits are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Damaged Goods
We take extra care to make sure that all products are shipped to you in appropriate packaging to help ensure that you receive your purchase in excellent condition. Upon receipt, please inspect your package closely. Unfortunately, damages can happen during shipping, but we are here to help!
- If you receive a damaged product, we will assist you in receiving a replacement as quickly as possible, at no cost to you.
- Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it. Please then notify us by e-mail so that we can get your replacement package out to you as soon as possible!
- If there is minor damage to the packaging, indicate as such when you sign for the shipment.
- In the unlikely event that you find the product to be damaged upon opening it, you must notify us by e-mail with a picture of the damaged product(s) within 3 days of receipt.
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Please do not discard the damaged item(s) and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
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Once you notify us that your product was damaged, we will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging.
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Replacements are subject to availability, but please rest assured we will try to ship your replacement items as soon as possible, and we will update you thoroughly on the process by e-mail. In the event of the product being unavailable, we will simply send you a credit that you will be able to use at our store!
Late or missing refunds (if applicable)
If you haven’t received any of our update e-mails yet, and haven't received your store credit confirmation e-mail please check your junk folder. If you still can't find our e-mails please contact us at info@topnutritionandfitness.com with subject line "MISSING REFUND", so that your request will be prioritized by our team!
Gifts
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Please e-mail us so that we can send you your free return shipping label, and your store credit once the returned item is received.