Description
Frequently asked questions
Got more questions? See full FAQ →
Who is the Quest Hero Crispy Bar for, and what does it pair well with?
Built for the customer who wants a candy-bar experience (think Rice Krispies Treat meets Twix) with real protein macros. Great for post-workout recovery (16g protein), busy mornings, an after-school treat for kids who'd otherwise grab a chocolate bar, celiacs and gluten-sensitive eaters (Certified Gluten Free), and strict keto (≤4g net carbs typical — check the label per flavour). Diabetic-friendly macros (erythritol + sucralose, <1g sugar) — always confirm with your doctor if you're tracking insulin. Pairs well with: Quest Protein Chips for a salty-sweet combo, a GHOST or Alani energy drink pre-workout, Barebells bars in a rotation, or a PEScience Select Protein shake.
What does the Hero Crispy bar taste like? Any insider texture tips?
Layered crispy centre + caramel-style coating + real chocolate — much closer to a real candy bar than a chalky fitness bar. Microwave 10–15 seconds for a softer, gooey texture (especially in winter); lots of our regulars do this. Summer note: chocolate-coated items may soften in warm-weather transit — refrigerate flat 1–2 hours to reshape. Heat-damage is covered under Onward Checkout+, not default returns.
Protein, calories, and net carbs — what are the macros?
Quest Hero Crispy = 16g protein, <1g sugar, 0g added sugar. Calories vary by flavour — See the nutrition label image above for exact per-serving numbers. Net Carbs = Total Carbs − Fibre − Sugar Alcohols − Allulose (where listed). Sweetened with erythritol (sugar alcohol, zero glycemic impact) + sucralose. Full written ingredient list and allergen statement is in the product description above this FAQ.
Allergens, gluten-free, vegan, kosher — diet compatibility?
Quest Hero Crispy is Certified Gluten Free (celiac-safe). Contains Milk and typically Soy — not vegan. Vegetarian. Not Quest's halal- or Informed-Sport-certified product (Quest does not publish those certs brand-wide). Full written ingredient list and allergen statement is in the product description above this FAQ. Always double-check the wrapper if you have a severe allergy.
How fast is shipping in Canada and what does it cost?
Same-day shipping from our Montreal store if you order before 4 PM EST Monday–Friday — hand-packed by our team at our downtown location, often faster than Amazon. Free shipping over $125 CAD subtotal. $12 flat over $50. Delivery: Quebec & Ontario typically 1–3 business days, other provinces 3–7. Express options at checkout. Domestic Canadian shipping — NO duties or customs fees. We're at 3575 Av. du Parc inside Galeries du Parc, downtown Montreal.
Can I pick up in-store? Where are you and is there parking?
Yes — free store pickup, ready in 30 minutes during store hours. We're at 3575 Av. du Parc, Local 5635 inside Galeries du Parc underground mall, downtown Montreal. Our online inventory is the same as our in-store inventory — if it's in stock on the website, it's also available in-store, since every order ships directly from the same physical store. Tell us at the cash and we'll give you a free 1-hour validated parking voucher — drop it in the parking machine on your way out for free indoor mall parking. Store hours: Mon 11 AM–8 PM, Tue–Fri 11 AM–6 PM, Sat–Sun 11 AM–5 PM.
What's your return policy + the Onward 90-day guarantee?
Default: free 30-day return policy — yes, even on opened supplements (as long as you've used 7 servings or fewer). Closed food items over $20 are also returnable. Damaged or wrong items are always replaced free — email info@topnutritionandfitness.com with a photo within 48 hours of delivery. Refunds are issued as store credit (gift card good online or in-store). Heads up: bars that soften or change shape during summer heat are only covered under Onward, not under our default policy (they're still safe + edible — refrigerate flat to reshape). Want longer + fuller coverage? Tap Checkout+ Now at checkout (~4% of order) to add Onward — a 90-day satisfaction guarantee (taste dislike, sensitivities, mold, damaged / lost / stolen / wrong / missing items, even opened products), 5% cash back on your next order (stacks with TNF Rewards), and instant 24-hour claim resolution. See full return policy →
What's the TNF Rewards Program?
Top Nutrition & Fitness Rewards is our free loyalty program — join from any product page or your account. What you can earn:
- Points on every dollar you spend — accumulate balance toward future orders
- Bonus points for writing product reviews after your order arrives
- Referral bonus — share your unique invite link; both you and your friend earn when they place their first order
