Politique de remboursement

FREE 30-Day Returns

(For open supplements* too!)

Yup, returns or damages happen, and it's ok! We want satisfied, happy, and healthy customers, so we've made it easy for you to request a return right from your customer account page!

Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately we can’t process your return. If you would like to return an item, whatever the reason may be, return shipping will be free!
Simply log into your customer account page and click on the order with the item(s) you would like to return or e-mail us at info@topnutritionandfitness.com within 30 days and we will send you a shipping label by e-mail once your return has been approved. Once we have received your return, if opened, we will inspect the product to be sure it was not consumed for more than 7 servings, and we will then proceed to process your claim. Returns for approve closed products will be processed as soon as we receive the product. Please note that orders with shipping insurance receive priority processing.

Step 1: Log into your customer account page and click on the order with the item(s) you would like to return or email us within 30 days of your order with as much information as possible: full name, email, pictures of the product(s).
Step 2: We will respond within 2 business days (orders with shipping protection get priority). 
Step 3: If no further information was required, we will email you a free return label.
Step 4: Print the label and package the return product(s) carefully.
Step 5: Bring your package to Canada Post.
Step 6: We receive your package, inspect it and email you regarding the approval of the claim.
Step 7: If approved, we email you a gift card that can be redeemed online or in store. 

To ensure a fair policy for everyone, to be eligible for a return, your item must be in new condition or used for less than 7 days and in the original packaging. If we see that you have used the item for longer than 7 days, it will not be accepted. If you have used the product, please let us know in your e-mail. We may ask for a pictures.

*NO RETURNS ON USED ACCESSORIES, CLEARANCE, AND OPEN FOOD*

All items in the clearance section are FINAL SALE. Please note that these items may be expired or short-dated, and their expiry/best by dates are clearly indicated in the product descriptions, titles, or flavor names. In addition to this information being visible during checkout and on confirmation emails, our cart page and checkout page will also display the dates. Should you wish to cancel an item from your order, please ensure you do so before your order has been shipped.

Additionally, all ingredients are disclosed for your reference. If you have any allergies and require further clarification on a product, kindly email us before making your purchase and we will be happy to assist you.

No protein snacks, drinks, foods, bars, chips, baking mixes, or nut butters will be accepted for return once they have been opened. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Please note orders with shipping insurance receive priority processing.
If you are approved, we will e-mail you a gift card redeemable online or in store.

All refunds are made as a store credit/gift card, and you will be able to purchase an item as an exchange using this store credit.

Non-returnable items:
  • Gift Cards
  • Food, drinks, baking mixes, syrups, butters, sauces, any snacks
  • Tanning lotions
  • Accessories or fitness equipment or apparel or bottles
  • Clearance Final Sale Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial credits are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Damaged Goods

We take extra care to make sure that all products are shipped to you in appropriate packaging to help ensure that you receive your purchase in excellent condition. Upon receipt, please inspect your package closely. Unfortunately, damages can happen during shipping, but we are here to help!
  1. If you receive a damaged product, we will assist you in receiving a replacement or store credit as quickly as possible, at no cost to you.
  2. Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it. Please then notify us by e-mail so that we can get your replacement package or store credit sent to you as soon as possible!
  3. If there is minor damage to the packaging, indicate as such when you sign for the shipment.
  4. In the unlikely event that you find the product to be damaged upon opening it, you must notify us by e-mail with a picture of the damaged product(s) within 48 hours of receipt.

  5. Please do not discard the damaged item(s) and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.

  6. Once you notify us that your product was damaged, we will respond to your email within 2 business days and then file a claim with the shipper. Damage claims typically take 8-10 business days to process from Canada Post (this delay is unfortunately out of our control). Please do not discard the damaged product or the packaging.

  7. Canada Post requires us to provide your contact information and will contact you regarding damages or missing packages claims. Please respond to them in a timely manner as this will speed up the claims processing time. If they are unable to contact you and reject our claim, unfortunately we will not be able to send a replacement or store credit.

  8. Replacements are subject to availability, but please rest assured we will try to ship your replacement items as soon as possible, or issue store credit, and we will update you thoroughly on the process by e-mail. 

Late or missing refunds (if applicable)
If you haven’t received any of our update e-mails yet, and haven't received your store credit confirmation e-mail please check your junk folder. If you still can't find our e-mails please contact us at info@topnutritionandfitness.com with subject line "MISSING REFUND", so that your request will be prioritized by our team!

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Please e-mail us so that we can send you your free return shipping label, and your store credit, once the returned item is received.