At Top Nutrition & Fitness, we are committed to providing our customers with the best possible shipping experience. We pride ourselves on having one of the fastest delivery services in Canada and to the USA, as mentioned in our Google reviews.
Please review the following information to understand our shipping policies and procedures.
Orders are processed and shipped out on the same day if placed by 4 PM EST.
Orders placed after 4 PM will ship by 12 PM the following business day.
Free store pickup orders are processed immediately and ready for pickup within 30 minutes during store hours.
During summer months: Orders containing temperature-sensitive items (e.g., protein bars, chocolate) may be held to ship on Mondays or Tuesdays to avoid being stored with carriers over the weekend.
During winter months: Orders containing drinks may also be held to ship on Mondays or Tuesdays to prevent freezing during transit.
Processing times may be longer only during holidays when our store is closed.
Free shipping for orders over $125 CAD SUBTOTAL (Canada) and $75 USD SUBTOTAL (USA).
Flat rate shipping: $12 for orders over $50.
Other rates depend on the shipping method selected at checkout.
Note: Free shipping thresholds are calculated after discounts and before taxes.
We always select the fastest carrier available for your delivery unless you paid for Express service with a specific carrier, in which case we will use that selected carrier.
If we choose a different carrier than the one you selected at checkout, it is because this option will deliver your package even faster than the chosen service.
We work with a variety of trusted carriers, including Canada Post, UPS, ICS, GLS, Canpar, Purolator, and FedEx, and may use other carriers as they become available to ensure your order arrives as quickly as possible.
Ontario & Quebec: 1–3 business days (standard).
Other Canadian provinces: 3–7 business days (standard).
Express/Priority (Canada): 1–2 business days.
USA orders: 2–7 business days, depending on the state.
Please note: These are estimated delivery times provided by carriers. They are not guaranteed, except for Express shipping.
For USA orders, customs clearance may cause additional delays. We are not responsible for any customs duties, taxes, or delays caused by customs and do not offer refunds due to customs-related delays.
Once your order has been shipped, you will receive an email with tracking information.
If the tracking page shows "carrier does not have possession of the package" or "no package is found with this tracking number", this simply means that the shipping label has been created but the carrier has not yet picked up your package.
Tracking numbers can take up to 24 hours to update during the week.
For weekend orders, tracking will typically update by Monday or Tuesday evening.
If your tracking still hasn’t updated after this time, please email us by replying to your shipping confirmation email, and we’ll investigate.
If you do not receive any tracking details within 24 hours, please also check your spam folder or contact us.
Please ensure your shipping address is complete, including unit numbers, buzzer codes, and any relevant delivery details.
We do not ship to PO boxes. If a PO box address is provided, we will contact you for an alternate address, which may delay the shipping of your order.
If a package is returned to us due to an incomplete or incorrect address, we will charge shipping fees to reship the package.
Once an order has shipped, we cannot make changes to the shipping address. If this causes the package to be lost or returned to us, we cannot issue a refund and reshipping fees will apply.
Any notes added in the shipping address (e.g., “leave at back door”) will be printed on the label, but we cannot guarantee that carriers will follow these instructions.
We currently do not ship internationally (other than the USA).
Drinks: We cannot ship more than 24 drinks per order (maximum 6 per flavour for USA Ghost Energy Drinks). If more are ordered, additional shipping fees will apply.
Certain products may have quantity restrictions due to transportation regulations, as outlined in product descriptions.
In warmer months, protein bars and chocolate items may soften or lose their shape during transit.
This does not affect their safety or quality.
We cannot offer refunds or returns for products that are still safe and edible but affected by heat, especially when delays are caused by customs or shipping carriers.
We recommend refrigerating them upon arrival.
If your tracking shows "delivered" but you haven’t received it, please check all possible doors, lobbies, mailrooms, and with your concierge.
If you still can’t find it after 24 hours, please email us. We will then file a claim with the carrier on your behalf. The timeline and outcome of the claim will depend on the carrier’s investigation process and findings.
No refunds or reshipments can be made until the claim is complete. Carriers may need to contact you, and if you do not respond, this may cause delays.
If a package is confirmed lost or stolen by the carrier, we will reship the order or issue a store credit refund.
If your package arrives damaged or you are missing items, you must email us within 48 hours with photos of the products and packaging. Claims made after 48 hours cannot be resolved.
Orders may be canceled for a full refund if requested before they ship.
Once an order has shipped, it cannot be canceled. If you no longer wish to keep your order, please refer to our Return Policy for instructions on how to return it.
If the return is not due to an error on our part, you may be responsible for return shipping fees.
For any shipping-related questions, reach out to us:
Email: info@topnutritionandfitness.com — for the fastest response
Instagram: @topnutrition.andfitness — for non-urgent questions
Note: Our Shipping Policy is subject to change without prior notice; please review it periodically for any updates.
1. Why did I lose free shipping after using a discount code?
Free shipping is calculated based on the subtotal after discounts and before taxes. If your order drops below the free shipping threshold after applying a discount code, shipping fees will apply. Please add items to your order to reach $125 after discounts, and you will see the free shipping option appear again.
2. Do I have to pay customs for USA orders?
Possibly. Some orders to the USA may be subject to customs duties or taxes. These fees are your responsibility. We do not offer refunds for customs-related charges or delays.
3. Why did my bars arrive melted or misshapen?
In warm weather, bars and chocolate may soften or lose shape in transit. This is purely cosmetic and does not affect quality or safety. We recommend refrigerating them upon arrival.
4. Why did the carrier leave my package at the door?
Carriers may leave packages at your door if no one is available to sign.
If you prefer to avoid this, contact the shipping carrier as soon as you receive your tracking number to request that they hold the package at a local post office or pickup location.
Please note that we cannot make these requests on your behalf — any special shipping instructions or drop-off arrangements must be made directly with the carrier.
5. Do you ship to PO boxes?
No. We do not ship to PO boxes. If a PO box address is provided, we will email you for an alternate address, which may delay your order.
6. Can I cancel my order after placing it?
Yes — if it hasn’t shipped yet. Once your order has shipped, it cannot be canceled.
7. My package is delayed. Can I get a refund?
We do not issue refunds for carrier delays, including those caused by weather, strikes, or customs.
8. Why does my tracking say “carrier does not have possession of the package”?
This means that the shipping label has been created, but the carrier has not yet picked up your package. Tracking updates can take up to 24 hours during the week, and weekend orders typically update by Monday or Tuesday evening. If it still hasn’t updated after that time, reply to your shipping confirmation email, and we’ll investigate.
9. Why did you ship with a different carrier than the one I selected?
We sometimes switch to a different carrier to ensure you receive your order faster than the service you selected at checkout. If you paid for Express service with a specific carrier, we will always use that carrier or a faster one.
10. Why was my order held to ship on Monday?
Orders containing temperature-sensitive items (e.g., bars, chocolate) in summer or drinks in winter may be held to ship on Mondays or Tuesdays to prevent spoilage or freezing during weekend transit.
11. Can I order more than 24 drinks?
We can ship a maximum of 24 drinks per order (with a 6-per-flavour limit for USA Ghost Energy Drinks). Ordering more will require additional shipping fees.
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