Description
Frequently asked questions
Got more questions? See full FAQ →
Who are ProBites Protein Balls (1 pack of 2) for, and when's the best time to eat them?
Built for: chocolate-craving gym-goers who want a different format from bars and shakes, macro counters needing a portion-controlled high-protein snack (2 bites = 1 serving), late-night sweet-tooth tamers, and mix-and-match samplers building a flavour preference before committing to a box of 10. IMPORTANT — keep in fridge or freezer: ProBites are NOT shelf-stable. From freezer: thaw 5 min at room temp OR microwave 8–10 seconds for fudgy gooey texture. Pairs well with coffee (PB Crunch + espresso = breakfast), a protein shake post-workout, or Quest Protein Chips for savoury-sweet contrast.
How do they taste, and any prep/storage tips?
Dense, chocolate-coated, fudgy protein balls — real chocolate coating, intentionally bite-sized for snack control. In stock now: Birthday Cake, Cookie Dough, Strawberry Cheesecake, Peanut Butter Coconut, Peanut Butter Crunch. Oatmeal Raisin is LAST CHANCE (discontinued). STORAGE CRITICAL: must be kept in fridge or freezer. From freezer: 5-min room temp thaw OR 8–10 sec microwave. From fridge: ready to eat. Summer shipping: chocolate coating softens in heat; ice-pack option recommended on hot-week orders. Heat damage covered only under Onward Checkout+ (90-day + 5% cash back, ~4% at checkout).
What are the macros and net carbs?
High protein, low sugar dense protein snack per 2-bite pack — exact macros vary by flavour. Net Carbs Formula: Net Carbs = Total Carbs − Fibre − Sugar Alcohols − Allulose (where listed) — ProBites contains sugar alcohols per TNF box-product tag ('sugar alcohol sensitivity'). The full nutrition facts panel and written ingredient list are in the product images and product description above this FAQ. Calories and exact macros vary by flavour — always check the label image before ordering.
Allergens, gluten status, and certifications?
Likely contains MILK (whey + chocolate coating) and SOY (lecithin in chocolate). Peanut Butter Coconut + Peanut Butter Crunch contain PEANUTS obviously. Facility cross-contamination possible — verify per label. NOT certified gluten-free in TNF description — verify wrapper if you have celiac. NOT vegan. Halal / kosher: not formally certified. No Informed-Sport / Informed-Choice cert. Full allergen + ingredient panel on the label image above this FAQ.
How fast is shipping in Canada and what does it cost?
Same-day shipping from our Montreal store if you order before 4 PM EST Monday–Friday — hand-packed by our team at our downtown location, often faster than Amazon. Free shipping over $125 CAD subtotal. $12 flat over $50. Delivery: Quebec & Ontario typically 1–3 business days, other provinces 3–7. Express options at checkout. Domestic Canadian shipping — NO duties or customs fees. We're at 3575 Av. du Parc inside Galeries du Parc, downtown Montreal.
Can I pick up in-store? Where are you and is there parking?
Yes — free store pickup, ready in 30 minutes during store hours. We're at 3575 Av. du Parc, Local 5635 inside Galeries du Parc underground mall, downtown Montreal. Our online inventory is the same as our in-store inventory — if it's in stock on the website, it's also available in-store, since every order ships directly from the same physical store. Tell us at the cash and we'll give you a free 1-hour validated parking voucher — drop it in the parking machine on your way out for free indoor mall parking. Store hours: Mon 11 AM–8 PM, Tue–Fri 11 AM–6 PM, Sat–Sun 11 AM–5 PM.
What's your return policy + the Onward 90-day guarantee?
Default: free 30-day return policy — yes, even on opened supplements (as long as you've used 7 servings or fewer). Closed food items over $20 are also returnable. Damaged or wrong items are always replaced free — email info@topnutritionandfitness.com with a photo within 48 hours of delivery. Refunds are issued as store credit (gift card good online or in-store). Heads up: bars that soften or change shape during summer heat are only covered under Onward, not under our default policy (they're still safe + edible — refrigerate flat to reshape). Want longer + fuller coverage? Tap Checkout+ Now at checkout (~4% of order) to add Onward — a 90-day satisfaction guarantee (taste dislike, sensitivities, mold, damaged / lost / stolen / wrong / missing items, even opened products), 5% cash back on your next order (stacks with TNF Rewards), and instant 24-hour claim resolution. See full return policy →
What's the TNF Rewards Program?
Top Nutrition & Fitness Rewards is our free loyalty program — join from any product page or your account. What you can earn:
- Points on every dollar you spend — accumulate balance toward future orders
- Bonus points for writing product reviews after your order arrives
- Referral bonus — share your unique invite link; both you and your friend earn when they place their first order
