Description
Frequently asked questions
Got more questions? See full FAQ →
Who is PEScience Protein Hot Chocolate for?
Hot chocolate but with protein — for users who want a warm, comforting protein drink in the evening or on cold Montreal winters. Choose it if you want a bedtime / cozy snack with protein, are looking for a kid-friendly protein delivery (the chocolate flavour masks the protein well), or want variety beyond cold shakes. Pairs well with PEScience Select Protein during the day plus Hot Chocolate at bedtime, and with ChocZero Sugar-Free Marshmallows on top for a keto-friendly drink.
How and when should I use it?
Stir 1 scoop into 200–300 ml of hot water or hot milk until dissolved. Best enjoyed slowly. Avoid microwaving once already mixed — overheating can clump protein.
What are the macros?
Protein-fortified hot chocolate, low sugar. Exact protein and carb numbers exact per-serving numbers vary by flavour — see the nutrition label image on this page.
Allergens, gluten-free, vegan, certifications?
Contains milk. Verify gluten status on current label image. Not vegan. 30-day default returns apply (yes, even on opened supplements ≤7 servings used). Onward upgrade adds 90-day coverage plus 5% cash back, about 4% premium at checkout.
How fast is shipping in Canada and what does it cost?
Same-day shipping from our Montreal store if you order before 4 PM EST Monday–Friday — hand-packed by our team at our downtown location, often faster than Amazon. Free shipping over $125 CAD subtotal. $12 flat over $50. Delivery: Quebec & Ontario typically 1–3 business days, other provinces 3–7. Express options at checkout. Domestic Canadian shipping — NO duties or customs fees. We're at 3575 Av. du Parc inside Galeries du Parc, downtown Montreal.
Can I pick up in-store? Where are you and is there parking?
Yes — free store pickup, ready in 30 minutes during store hours. We're at 3575 Av. du Parc, Local 5635 inside Galeries du Parc underground mall, downtown Montreal. Our online inventory is the same as our in-store inventory — if it's in stock on the website, it's also available in-store, since every order ships directly from the same physical store. Tell us at the cash and we'll give you a free 1-hour validated parking voucher — drop it in the parking machine on your way out for free indoor mall parking. Store hours: Mon 11 AM–8 PM, Tue–Fri 11 AM–6 PM, Sat–Sun 11 AM–5 PM.
What's your return policy + the Onward 90-day guarantee?
Default: free 30-day return policy — yes, even on opened supplements (as long as you've used 7 servings or fewer). Closed food items over $20 are also returnable. Damaged or wrong items are always replaced free — email info@topnutritionandfitness.com with a photo within 48 hours of delivery. Refunds are issued as store credit (gift card good online or in-store). Heads up: bars that soften or change shape during summer heat are only covered under Onward, not under our default policy (they're still safe + edible — refrigerate flat to reshape). Want longer + fuller coverage? Tap Checkout+ Now at checkout (~4% of order) to add Onward — a 90-day satisfaction guarantee (taste dislike, sensitivities, mold, damaged / lost / stolen / wrong / missing items, even opened products), 5% cash back on your next order (stacks with TNF Rewards), and instant 24-hour claim resolution. See full return policy →
What's the TNF Rewards Program?
Top Nutrition & Fitness Rewards is our free loyalty program — join from any product page or your account. What you can earn:
- Points on every dollar you spend — accumulate balance toward future orders
- Bonus points for writing product reviews after your order arrives
- Referral bonus — share your unique invite link; both you and your friend earn when they place their first order
