Description
Frequently asked questions
Got more questions? See full FAQ →
How many meals does the Performa MATRIX 6 Meal Cooler Bag hold?
It's built to carry up to six full meals at once, plus snacks and a drink. Six leak-proof containers and a removable thermal divider are included, so you can prep a whole day (or a few days) of food in one bag.
How long does it keep food cold?
The high-density thermal insulation and reflective foil lining, paired with the two included TSA-approved ice packs, keep meals cool through a typical work or training day. Performa doesn't publish an exact hour rating, so for best results freeze the ice packs overnight before you pack.
Is it machine washable?
The six meal containers and their lids are top-rack dishwasher safe. The bag itself is not machine washable - the reflective lining is made to wipe clean easily with a damp cloth.
Does it come with containers and ice packs?
Yes. Every bag includes six leak-proof, BPA-free containers, two TSA-approved ice packs, a removable thermal divider, a padded carry handle and a removable, adjustable shoulder strap. It's a complete meal-prep kit out of the box.
Can I get it shipped anywhere in Canada?
Yes. We ship Canada-wide from our Montreal store, with same-day dispatch on orders placed before 4 PM ET and free shipping on qualifying orders. You can also pick it up in person at our Montreal shop.
How fast is shipping in Canada and what does it cost?
Same-day shipping from our Montreal store if you order before 4 PM EST Monday–Friday — hand-packed by our team at our downtown location, often faster than Amazon. Free shipping over $125 CAD subtotal. $12 flat over $50. Delivery: Quebec & Ontario typically 1–3 business days, other provinces 3–7. Express options at checkout. Domestic Canadian shipping — NO duties or customs fees. We're at 3575 Av. du Parc inside Galeries du Parc, downtown Montreal.
Can I pick up in-store? Where are you and is there parking?
Yes — free store pickup, ready in 30 minutes during store hours. We're at 3575 Av. du Parc, Local 5635 inside Galeries du Parc underground mall, downtown Montreal. Our online inventory is the same as our in-store inventory — if it's in stock on the website, it's also available in-store, since every order ships directly from the same physical store. Tell us at the cash and we'll give you a free 1-hour validated parking voucher — drop it in the parking machine on your way out for free indoor mall parking. Store hours: Mon 11 AM–8 PM, Tue–Fri 11 AM–6 PM, Sat–Sun 11 AM–5 PM.
What's your return policy + the Onward 90-day guarantee?
Default: free 30-day return policy — yes, even on opened supplements (as long as you've used 7 servings or fewer). Closed food items over $20 are also returnable. Damaged or wrong items are always replaced free — email info@topnutritionandfitness.com with a photo within 48 hours of delivery. Refunds are issued as store credit (gift card good online or in-store). Heads up: bars that soften or change shape during summer heat are only covered under Onward, not under our default policy (they're still safe + edible — refrigerate flat to reshape). Want longer + fuller coverage? Tap Checkout+ Now at checkout (~4% of order) to add Onward — a 90-day satisfaction guarantee (taste dislike, sensitivities, mold, damaged / lost / stolen / wrong / missing items, even opened products), 5% cash back on your next order (stacks with TNF Rewards), and instant 24-hour claim resolution. See full return policy →
What's the TNF Rewards Program?
Top Nutrition & Fitness Rewards is our free loyalty program — join from any product page or your account. What you can earn:
- Points on every dollar you spend — accumulate balance toward future orders
- Bonus points for writing product reviews after your order arrives
- Referral bonus — share your unique invite link; both you and your friend earn when they place their first order
