Description
Frequently asked questions
Got more questions? See full FAQ →
Who is the TNF Gift Card for, and when do people usually buy one?
Built for: last-minute fitness gifts when you don't want to guess on flavour or size, gym birthdays / holidays / Christmas / Father's Day, training partners and workout buddies, protein and snack lovers who already have specific preferences, and customers who want to give the supplement / snack shopping experience without committing to a specific product. Pairs well with: customers often buy themselves a card to load TNF Rewards points faster, or send to friends right before our sale events.
How does the e-gift card work — how do I send it?
Pick any amount from $10 to $200 CAD on this page (or email info@topnutritionandfitness.com for custom amounts above $200). At checkout, you can send it to your own email (to forward later) or directly to the recipient's email. Delivery is automatic and arrives within minutes — the email contains a unique gift card code the recipient redeems at checkout.
Can it be used online and in-store, and does it expire?
Yes to both. The same code works online at topnutritionandfitness.com and in-store at our Montreal location (3575 Av. du Parc inside Galeries du Parc). It never expires — use it whenever. If the recipient doesn't use the full balance on one order, the rest stays on the card for future orders. There are no processing fees.
Can it be combined with promo codes and TNF Rewards points?
Yes. Gift cards stack with promo codes (FREESNACK, Mix & Match deals, sale codes) — the gift card pays for the order after the promo discount is applied. They also work alongside TNF Rewards points — points can be redeemed for additional discounts on top of the gift card. Gift cards cannot be redeemed for cash and are non-refundable.
How fast is shipping in Canada and what does it cost?
Same-day shipping from our Montreal store if you order before 4 PM EST Monday–Friday — hand-packed by our team at our downtown location, often faster than Amazon. Free shipping over $125 CAD subtotal. $12 flat over $50. Delivery: Quebec & Ontario typically 1–3 business days, other provinces 3–7. Express options at checkout. Domestic Canadian shipping — NO duties or customs fees. We're at 3575 Av. du Parc inside Galeries du Parc, downtown Montreal.
Can I pick up in-store? Where are you and is there parking?
Yes — free store pickup, ready in 30 minutes during store hours. We're at 3575 Av. du Parc, Local 5635 inside Galeries du Parc underground mall, downtown Montreal. Our online inventory is the same as our in-store inventory — if it's in stock on the website, it's also available in-store, since every order ships directly from the same physical store. Tell us at the cash and we'll give you a free 1-hour validated parking voucher — drop it in the parking machine on your way out for free indoor mall parking. Store hours: Mon 11 AM–8 PM, Tue–Fri 11 AM–6 PM, Sat–Sun 11 AM–5 PM.
What's your return policy + the Onward 90-day guarantee?
Default: free 30-day return policy — yes, even on opened supplements (as long as you've used 7 servings or fewer). Closed food items over $20 are also returnable. Damaged or wrong items are always replaced free — email info@topnutritionandfitness.com with a photo within 48 hours of delivery. Refunds are issued as store credit (gift card good online or in-store). Heads up: bars that soften or change shape during summer heat are only covered under Onward, not under our default policy (they're still safe + edible — refrigerate flat to reshape). Want longer + fuller coverage? Tap Checkout+ Now at checkout (~4% of order) to add Onward — a 90-day satisfaction guarantee (taste dislike, sensitivities, mold, damaged / lost / stolen / wrong / missing items, even opened products), 5% cash back on your next order (stacks with TNF Rewards), and instant 24-hour claim resolution. See full return policy →
What's the TNF Rewards Program?
Top Nutrition & Fitness Rewards is our free loyalty program — join from any product page or your account. What you can earn:
- Points on every dollar you spend — accumulate balance toward future orders
- Bonus points for writing product reviews after your order arrives
- Referral bonus — share your unique invite link; both you and your friend earn when they place their first order
