Frequently asked questions
Got more questions? See full FAQ →
Who is the Prozis Whey Protein Chocolate bar for?
This is a milk-chocolate-coated whey protein bar with rice crisps — for people who want a chocolate-bar shape with whey protein concentrate added. Works as a post-gym snack, a coffee-break treat for someone trying to hit a daily protein target, or a healthier-than-candy chocolate swap. If you struggle with mid-afternoon snacking that derails your protein goal, this is small enough to keep in a desk drawer. Pairs well with TNF in-stock items like a Prozis Vegan Sugar Free Rice Porridge sachet for breakfast or a ChocZero bark for variety.
What does it taste like? Texture tips?
Milk chocolate coating with rice protein crisps inside — the texture is crunchy-and-snappy, not a chewy bar. Real cocoa milk chocolate (cocoa 46% minimum), not artificial chocolate flavouring. Refrigerate 10 minutes for the crispest snap. In summer the coating can soften — refrigerate flat 1–2 hours to reshape. Default 30-day returns don't cover transit melt; Onward Checkout+ does.
What are the macros and how do I calculate net carbs?
From the TNF description: ~2.6 g of sugars per bar. Suitable for low-carb, low-sugar, keto, gluten-free and high-protein diets per Prozis. Calculate net carbs as: Net Carbs = Total Carbs − Fibre − Sugar Alcohols (Polyols). Calorie value varies by flavour and exact bar weight — see the label image on this PDP for protein, fat, fibre and total carb numbers.
Allergens — is it gluten-free or vegan?
Contains MILK (whey protein concentrate, whole milk powder) and SOY (soya lecithin). Not vegan. Prozis lists it as suitable for gluten-free diets and ingredient list shows no wheat/barley — but no certified GF seal. Verify on the label image if you have celiac disease. Sweetened with maltitol. No halal/kosher claim.
Why should I buy from Top Nutrition & Fitness?
We're a Montreal-based supplement and snack shop that's been serving Canada since 2016 — over 10 years. Our owner personally taste-tests and hand-picks everything we carry, so you only get products we genuinely stand behind at honest value. We're an authorized retailer (real, fresh, properly stored stock — never grey-market), we pack every order carefully so it arrives in great shape, and Canada-wide shipping is fast. Friendly, product-savvy support is one message away, and every order is backed by our Onward 90-day guarantee.
How fast is shipping in Canada and what does it cost?
Same-day shipping from our Montreal store if you order before 4 PM EST Monday–Friday — hand-packed by our team at our downtown location, often faster than Amazon. Free shipping over $125 CAD subtotal. $12 flat over $50. Delivery: Quebec & Ontario typically 1–3 business days, other provinces 3–7. Express options at checkout. Domestic Canadian shipping — NO duties or customs fees. We're at 3575 Av. du Parc inside Galeries du Parc, downtown Montreal.
Can I pick up in-store? Where are you and is there parking?
Yes — free store pickup, ready in 30 minutes during store hours. We're at 3575 Av. du Parc, Local 5635 inside Galeries du Parc underground mall, downtown Montreal. Our online inventory is the same as our in-store inventory — if it's in stock on the website, it's also available in-store, since every order ships directly from the same physical store. Tell us at the cash and we'll give you a free 1-hour validated parking voucher — drop it in the parking machine on your way out for free indoor mall parking. Store hours: Mon 11 AM–8 PM, Tue–Fri 11 AM–6 PM, Sat–Sun 11 AM–5 PM.
What's your return policy + the Onward 90-day guarantee?
Default: free 30-day return policy — yes, even on opened supplements (as long as you've used 7 servings or fewer). Closed food items over $20 are also returnable. Damaged or wrong items are always replaced free — email info@topnutritionandfitness.com with a photo within 48 hours of delivery. Refunds are issued as store credit (gift card good online or in-store). Heads up: bars that soften or change shape during summer heat are only covered under Onward, not under our default policy (they're still safe + edible — refrigerate flat to reshape). Want longer + fuller coverage? Tap Checkout+ Now at checkout (~4% of order) to add Onward — a 90-day satisfaction guarantee (taste dislike, sensitivities, mold, damaged / lost / stolen / wrong / missing items, even opened products), 5% cash back on your next order (stacks with TNF Rewards), and instant 24-hour claim resolution. See full return policy →
What's the TNF Rewards Program?
Top Nutrition & Fitness Rewards is our free loyalty program — join from any product page or your account. What you can earn:
- Points on every dollar you spend — accumulate balance toward future orders
- Bonus points for writing product reviews after your order arrives
- Referral bonus — share your unique invite link; both you and your friend earn when they place their first order





